Refund and Returns Policy

Last Updated: [05/30/2025]

At ShopRestyle, we want you to be completely satisfied with your purchase. Due to our dropshipping model with CJdropshipping, we follow specific return and refund guidelines to ensure a smooth process for you.

1. Return Eligibility

Products must be returned within 14 days of delivery.
Items must be unused, in their original packaging, and in the same condition you received them.
Certain products (like personalized items or consumables) may not be eligible for return—this will be clearly stated on the product page.

2. How to Initiate a Return

To start a return, please contact our customer support within 14 days of receiving your order at support@shoprestyle.com.
Include your order number, product details, and reason for return.
We will provide you with return instructions and address information.

3. Return Shipping

Return shipping costs are generally the responsibility of the customer unless the product is defective or incorrect.
We recommend using a tracked shipping service to ensure the package is delivered back safely.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days to the original payment method.
Shipping costs are non-refundable unless the return is due to our error.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at support@shoprestyle.com with photos of the issue.
We will arrange for a replacement or full refund as quickly as possible.

6. Lost Returns

ShopRestyle is not responsible for returned packages lost in transit.
Please use a trackable shipping method for all returns.

7. Exchanges

At this time, we do not offer direct exchanges. If you want a different product, please return the original item for a refund and place a new order.

For any questions or assistance with returns, please contact us:
Email: support@shoprestyle.com